envisionTEK collects and stores only OPT IN type information that you willingly supply to us. This information is used by us to process orders. We do maintain a customer database. IP addresses are recorded and are only used to confirm origin of order in the case of a dispute or attempted fraud. In some cases, a Cookie can be stored for the use to remember returning customers and information. We completely respect your privacy and in no way support SPAM (unsolicited email).

envisionTEK is required by law and the credit card companies to maintain records for a period of one year. These records are kept in hard copy form in our office. Our server is a secure 128 bit encrypted technology system with PGP encrypted database and for extra security all credit card data is cleared from the secure server immediately after order is processed. At no time does envisionTEK ever put your credit card data at risk.

This site is owned and operated by envisionTEK Unless otherwise specified or permission granted to us from distributors, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of envisionTEK Copyright 2000-2003 All Rights Reserved. Any and all images, text, logos, site design, graphics, icons, or arrangement thereof that are not owned by envisionTEK should be considered the property of the suggested manufacture advertised. All software that is used on this site is the sole property of envisionTEK or those supplying the software. You may use the content of this site only for the purpose of shopping or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without envisionTEK prior written permission or permission from proper manufacture or owner. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

envisionTEK Inc. is a registered trademark, trademarks or service marks of envisionTEK All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of envisionTEK. All other trademarks or service marks are property of their respective owners. The use of any envisionTEK, envisionTEK.com trademark or service mark without envisionTEK express written consent is strictly prohibited.

The envisionTEK.com website allows you to place your order online via telephone, by using a Cart Technology, or by fax. Payment options include credit card, checks, business check, cashiers check, purchase order, wire transfer and certain money orders.

envisionTEK will allow payment using many types of credit cards; including Visa, MasterCard, American Express, and Discover. envisionTEK may extend Net 30 Terms on all Fortune 100 companies, Government, and Educational entities. Net 30 Terms will be charged an interest payment on all past due payments.

Please send all checks to: envisionTEK, Inc.call for address (405) 413-4475

All products must be returned complete and in the original packaging with all warranty cards, manuals, cables, remote controls and any other documentation. A valid RMA number must be displayed clearly and conspicuously on the outside of the packaging Shipping and handling charges are not refundable. Plasma TV Monitors, Mounts, Projectors and LCD TVs are subject to a 20% restocking fee. We do not accept returns of any used mount or mount accessories.

All returns must be in a resalable condition including, original packaging and packaging materials, all cords, cables, cartons and documentation, registration and warranty materials, and like-new condition of the merchandise and packaging materials.

A valid RMA number must be written clearly and conspicuously on the outside of the packaging PLEASE DO NOT WRITE ON THE BOX. This makes the item non-resalable.

Accepting Products Offered (A/V Products)

Check for any visible damage to the box and packaging before signing for your plasma screen. There is normally a "tip and tell" indicator attached to the outside of the plasma display box. This indicator will show you whether the plasma TV box has been tipped" sideways while in transit to your desired location. It is important that plasma displays be kept upright in shipping. Therefore, if the "tip and tell" indicator is activated with blue sand, it is essential that this be NOTED on the freight bill. Sign for the plasma display shipment, but NOTE any damage to the box or activation of the "tip and tell" indicator.

Next, check the screen for damages by removing the box packaging and inspecting the actual screen. If there is damage to the screen itself or other physical damage to the unit, this MUST be reported to us within 48 hours of receipt of the product. We offer a 30-day manufacture defective replacement guarantee for plasma screens which suffer from a manufacturer's defect ONLY. IT IS UNDERSTOOD envisionTEK WILL NOT REPLACE ANY DEFECTIVE PLASMA SCREENS AFTER 30 DAYS FROM RECEIPT OF THE PRODUCT.

Carefully unpack and inspect all merchandise taking care not to damage the original packaging. Do not fill out the manufacturer's warranty card until your initial dealer warranty ends. Keep the original packaging for at least the first 30 days after purchase. We recommend storing the original packaging for the life of the product in case the unit has to be shipped to a service center for repair.

If your product is defective in any way please call us at 1 866.368.4746. We will arrange for pickup of all defective plasma TV's within the first 30 days the date of receipt. All non-defective plasma TV returns must also be return shipped within 14 days after receipt, and are subject to a 20% restocking fee.

In order to speed the repair of some products we have made arrangements for our customers to deal directly with the manufacturer. These products will be identified when you call for an RMA number. All returned products must be returned in the original boxes with ALL contents included, any products with the warranty card completed or goods not in their original packaging will be refused. RMA's must be issued by phone. Please call 1 866.368.4746 if you need to return a product. Only products with a valid RMA number will be accepted.

We follow plasma display guidelines when addressing pixel outage on a plasma display panel purchased from our company. Though these guidelines are not published they generally are stated as follows:

pixel out red, green, or black - is within manufacturers specifications and the plasma display is not considered a defective product. Manufacturers do not replace a plasma display with one pixel out.

pixels out red, green, or black - a plasma display with 2 defective pixels is considered on a case-by-case basis. If both pixels are located around the center of the screen's viewing area the unit will likely be replaced. If the pixel defects are located on the outskirts of the center screen viewing area the unit will likely not be replaced.

Three or more defective red or green pixels - A unit with 3 or more red or green pixels defective in the central viewable area will typically be replaced according to most manufactures polices. Please clarify by researching your plasma product.